Stop being the smartest person in every conversation

Senior leaders are often rewarded for knowing, solving and stepping in. Eventually, that becomes the bottleneck. Learn how to resist the reflex to provide the answer, ask questions that genuinely shift thinking, and help capable people solve more of the problems that currently travel upward to you. The payoff: fewer unnecessary escalations, stronger judgment below you, and more time for the work only you can do.

Have the conversations most leaders avoid

The higher you lead, the more consequential the conversation. Underperformance. Misalignment. Conflict. Accountability. Behaviour that is technically acceptable but culturally damaging. Learn how to stay curious without becoming soft, direct without becoming defensive, and create conversations where people can hear what matters and take ownership of what happens next. The payoff: clearer expectations, earlier conversations and less leadership energy spent cleaning up issues that were left too long.

Build leaders who can lead without you in the room

The real test of leadership is not how well the team performs when you are there. It is what happens when you are not. The Coach Approach helps you develop people who can think through ambiguity, make sound decisions, challenge assumptions and coach others in turn. The payoff: greater leadership depth, less key-person dependency and a team with the capacity to carry more of the business.

About the course

THE LEADERSHIP JOB HAS CHANGED The best leaders are no longer the ones with all the answers. They build people who can think, decide and lead. 70% of the variance in team engagement can be attributed to the manager. Gallup Yet managers spend only 13% of their time developing people, while organizations increasingly recognize the role itself needs to change. Deloitte, 2025 Global Human Capital Trends The payoff is real: effective manager-led development can improve employee performance by up to 27%, and well-developed employees are 1.5× more likely to exceed their goals. Deloitte Dynamic Leadership: The Coach Approach gives experienced leaders practical tools to ask better questions, build stronger judgment, navigate difficult conversations and develop people without taking every problem back.

Lead Instructor: Marderé Birkill, MBL, CEC, MCC

Marderé Birkill, is a Master Certified Executive Coach (ICF), leadership facilitator and founder of Sage & Summit Consulting. With more than 3,000 coaching hours and deep experience across business, leadership and organizational development, she helps senior leaders build stronger judgment, better conversations and greater capability in the people around them. Her approach is practical, direct and grounded in the realities of leading complex organizations.

Curriculum

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What people are saying

Testimonials build trust — fast. Edit this section to show how your product is making a difference and help your audience purchase with confidence.

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"Marderé and Eric were amazing. They provided the information in a clear and concise manner, stopped in between instructions to ensure we understood, and made sure we knew the class was interactive."
Participant

Washington State

"I enjoyed the availability and candidness of the instructor, the freedom to reach out and ask questions made a real difference."
Participant

Innoflo

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"I was trying to push an employee to work harder. Through coaching, I realized she already knew exactly what she needed, she just needed the space to figure it out herself. I did not need to give her the answer. She came up with the solution. That shift changed how I see my entire role.
Brandy Goutreau

HR Business Partner, Innoflo

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"It opened my eyes to the unintended consequences of diminishing actions." "This program is one of the best ways to help you help yourself, by learning the tools to help your team help themselves. It will make you rethink what leadership is and isn't, what coaching is and isn't, what listening is and isn't, what conflict is and isn't, what safety is and isn't, and what performance problems are and aren't." "This program's value is based on the leader's openness to change, and willingness to be honest, humble, and curious."
Karla Bergstrom

Executive Director, Alberta Canola

Build more capability around you.

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