TOPICS COVERED IN THIS COURSE

A 7-workshop program designed to modernize operational management through the integration of three critical players: People, Proven Operational Practices, and AI Technology. Participants develop AI fluency while maintaining focus on human-centered operations and time-tested management principles.

  • Implement performance systems and accountability frameworks that combine real-time data insights, behavioral psychology principles, and sustainable measurement practices

  • Optimize workflows and resource allocation through systematic process improvement that balances automation capabilities with human expertise and organizational change requirements

  • Develop a coaching mindset, learn the latest coaching principles and competencies.

  • Integrate emerging technologies responsibly by understanding AI capabilities and limitations while maintaining human oversight and ethical considerations in operational decisions

  • Evaluate and simulate operational changes using digital modelling tools while accounting for human adoption factors and organizational readiness

Purchase your seat in the October 2025 group of Ops-X™. Early Bird Price $4,100.

Price after 12 September, $4,500.

Purchase now.

What others said about our courses:

Since starting the program, we’ve seen a meaningful transformation in how our managers lead. Their communication is clearer, more empathetic, and they’ve become skilled at handling tough conversations without losing composure. The emotional intelligence and conflict resolution modules made the biggest difference—they didn’t just teach skills, they shifted mindsets. Our managers now show up with intention and appreciation, creating stronger, more connected teams. This training truly met our needs, our team came out better, and it shows every day. HR Director

  • I think the instructor is very good, and brings in lots of knowledge! I love the different methods of effective leadership and coaching to apply.

  • I was struggling with motivating an employee to work harder (or what I thought was to work harder). Upon coaching it was determined she just needed to identify a more structured work day and I didn't need to dictate that, she came up with the solution via coaching.

  • I enjoyed the availability of the instructor, the candidness of the instructor for me to reach out and ask questions. I enjoyed the in class exercises, some were very eye opening. The length of the course and the spread out nature really helped concepts sink in and be applied.

Course Material

Included in this course you will find:

  • Digitals workbooks

    The workbooks include supplemental materials, sample frameworks, and practical models designed to reinforce key concepts and support the effective implementation of your learning. These resources provide hands-on guidance to help you apply insights directly to your operational context.

  • Monthly Rocket Sessions

    Between workshop sessions, you’re invited to join an interactive online Rocket Session—an informal yet focused gathering where participants can practice applying concepts, explore real-world AI and operational challenges, troubleshoot problems, and exchange ideas. These sessions are designed to deepen learning, foster peer collaboration, and enhance your ability to integrate AI tools and operational strategies in a supportive, hands-on environment.

  • Profiles Select Leadership Behaviour Assessment

    The Profiles Select Assessment evaluates behavioral tendencies, decision-making styles, and cognitive agility to reveal an individual’s default approach to managing tasks and teams. It also promotes self-awareness and adaptability to better align with organizational systems and culture.

Course Schedule

The next cohort starts 7 October 2025.

The course has 7 1/2 day workshops and 7 Rocket Sessions. Each workshop requires a bit of pre and post work, and is filled with practice time to apply your learning in a safe environment.
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Secure your spot at the early bird price.

Maximum participants for this course is 15.

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Your Coaching Coach

Marderé Birkill, MBL, CEC, MCC

Founder and Principal Coach Marderé Birkill

A Master Certified Executive Coach with over 25 years of leadership expertise, Marderé partners with executives and rising leaders to navigate transitions with clarity, focus, and confidence. Her systemic, insightful approach empowers clients to unlock innovation, resolve conflicts, and strengthen relationships. By identifying core strengths and building productive behaviors, Marderé fosters sustainable growth, enhanced resilience, and long-term success. Trusted for her honest, compassionate guidance, she creates a supportive environment for transformative change. With Marderé, leaders and teams achieve renewed vision and impactful results, thriving in today’s dynamic and culturally complex world.